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You have questions, we have answers
We do not offer refunds for services that are not used.
When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month regardless of whether you choose to utilize the service.
If you paid for your membership up front (PIF), you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.
At The Beach bills every day of the month from the first through the 28th. If your billing date falls on a weekend or holiday, your payment date will not change.
Your account can now be changed online! Please keep in mind that you will need a key tag number from the store before you can set up your account.You can also visit the store location where you purchased your membership and giving At The Beach staff the new information.
Our customer care department can be reached at 866.690.9080 and is open from 8am-5pm M-F (MT). You can also email Customer Service.
All changes, from freezes and cancellations to updating drafting info can now be done online! Please keep in mind that you will need a key tag number from the store before you can set up your account. Register or login. You can also make changes to your account in store at least 5 days before your next draft. Keep in mind drafts are made early in the morning. Any changes made after that may not take effect till next month.
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