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What is the latest date I can make changes on my account to have it go into effect on my next draft?

All changes, from freezes and cancellations to updating drafting info, need to be made in store at least 5 days before your next draft. Keep in mind drafts are made early in the morning. Any changes made after that may not take effect till next month.

What day does automatic billing take place?

At The Beach now bills every day of the month from the first through the 28th. If your billing date falls on a weekend or holiday, your payment date will not change.

How do I change the account my membership is being billed to?

The account can be changed by visiting the store location where you purchased your membership and giving At The Beach staff the new information.

I was charged for a month that I didn’t tan. Can I be refunded that amount?

We do not offer refunds for services that are not used.

When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month regardless of whether you choose to utilize the service.

If you paid for your membership up front (PIF), you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.

How do I resolve a membership billing issue or submit a question?

Our customer care department can be reached at 866.690.9080 and is open from 8am-5pm M-F (MT). You can also email Customer Care.


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